Step 1  -  Consultation

During our first meeting we will discuss the scope of your project, your goals, your budget, and our fee schedule. We will collect a wide range of information on your project or business, and we will discuss your brand image (if applicable), target market, how each space is used, and your visions for the space. All decision-makers need to be at this meeting and you can expect it to last one to three hours.

We will cover the following during this initial meeting:


  • The scope of your project in detail, including all areas involved in the project, each spaces’ desired function, and your ideas and goals for each space.

  • Your tastes, preferences, likes, dislikes, style and brand

  • Image selection to hone in on needs, visions, tastes, and expectations. We will provide images to look through, but you are always welcome to bring inspiring images of your own as well.

  • Establishing a realistic budget for your space.

  • Assigning the main contact(s) for the project. This person will be the one that makes decisions and approves the proposals. This will also be the person we will have direct contact with and receive direction from during the course of the project. Because it is not always possible to meet with multiple people at the same time, the contact person will be responsible for communicating any ideas or decisions to any other partners. In certain situations, two people can share this role, but we find that efficiency and accuracy diminish when more than two people are acting as points of contact.

Step 2  -  Site Measure and Photographs

This on- site meeting generally occurs within two weeks after the letter of agreement and retainer is received. We will take detailed measurements and photographs of all the spaces involved in your project. If necessary, we also recommend you arrange to have any trades people who will be working on your project come in and take their own measurements for estimating purposes.

Step 3  -  Space Planning

Proper space planning is crucial to a well-designed and functionable space. After all the measurements have been taken we will develop floor plans for each room.  We will then schedule a meeting to review each floor plan and discuss the pros and cons of each with the decision maker(s).

Step 4  -  Design Concept

After a floor plan has been selected, we begin developing a color scheme, sourcing furniture, fixtures, and materials. Custom furniture may be designed where needed. Materials for flooring, walls, counters and cabinetry are selected. A lighting concept is developed. Quotes and pricing are researched. Your needs, budget, are all considered in every product and design element we present to you.  This portion of the design process requires a fair amount of communication and intermediate meetings to discuss certain elements of the design may be needed. Creation of the design concept is a complex process and generally requires several weeks, depending on the scope of your project.

Step 5  -  Concept Presentation and Approval

Once our design concept for your space is ready to present, we will scheduled a meeting. You will be presented with carefully edited selections that represent the best choices for your space. We will go through the design and you will be presented with  photos and samples for each element in the design. For some elements you may be presented with a few options.  By the end of the meeting we should have a complete design concept that meets your approval. Timely approval of the design concept is crucial for maintaining accurate pricing and ensuring the availability of some design elements. If the design is not approved in a timely manner there may be additional costs associated with replacing items that are no longer available. Once the design has been approved and all elements are finalized we can begin executing our design.

Step 6  -  Installation & Accessorizing

This is where the vision becomes reality. All work by the trades has been completed. Now the furnishings are delivered, merchandise is placed and art is hung.  Accessorizing is what elevates your space to magazine-quality status. It involves adding finishing touches that complete your brand message and make your space feel complete. This phase follows a different process than the rest of the design. We will purchase the remaining items needed to take your space over the top and prepare it for professional photography. On installation day, these items will be placed throughout your space. We will provide you with the cost of each item and you will have 24 hours to decide what you want to keep. You’ll pay for what’s staying and we’ll return anything you don’t want.

Step 7  -  Refinement Punch List

Once the installation is complete, we’ll walk through the space and review each room. We’ll compile a punch list of all the little things that are left outstanding or need attention (such as paint touch-ups or missing outlet covers). We will have each item on the list addressed as quickly as possible. Once all the items on the punch list are completed, the project will have come to a close.

Step 8 -  Professional Photography

Once the space is visually ready for photographing, we will schedule a photographer to come in and take photos. We will schedule this for a time when your business or home is unoccupied so we do not disturb your customers or violate anyone’s privacy. After the photographs have been taken, we will return any accessories that you chose not to keep and you will be ready to start operating in your impressive, unique, and functional space!